So you’ve annoyed a customer, they’ve taken to social media to vent their anger and frustration, what do you do?

Managing negative social media comments (whether warranted or not) can play a key role in building (or breaking) your online presence. Get it right and you could turn that angry customer into a brand evangelist, get it wrong and you could go viral for all the wrong reasons.

To help you along the way Be Digital Giants have put together this infographic which offers a 6 step process for successfully dealing with negative social media comments.


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Mark is the Founder and Managing Director of Red Website Design, a low cost web design and internet marketing company based in the UK.