Has a customer ever publicly complained about your products or services? Have you been left a negative customer review on a third party review site?

Whilst the rise of the social age has given us all an excellent platform to expand our business it also gives consumers an easy way to express their views, both positive and negative. It’s fairly simple to thank someone who says something positive, but how do you deal with the negative comments?

Take a look at this infographic from Ohio University which shows you the types of social interactions you might encounter and some dos and don’ts for dealing with them.

21 Dos and Don’ts for Responding to Negative Interactions Online