21 Dos and Don’ts for Handling Negative Interactions Online

Has a customer ever publicly complained about your products or services? Have you been left a negative customer review on a third party review site?

Whilst the rise of the social age has given us all an excellent platform to expand our business it also gives consumers an easy way to express their views, both positive and negative. It’s fairly simple to thank someone who says something positive, but how do you deal with the negative comments?

Take a look at this infographic from Ohio University which shows you the types of social interactions you might encounter and some dos and don’ts for dealing with them.

  • Twitter
  • Pinterest
  • Facebook
  • LinkedIn
  • Google+

Mark is the Founder and Managing Director of Red Website Design, a low cost web design and internet marketing company based in the UK.

By |Tue, Feb 17, 2015|Marketing, Social Media|

Pin It on Pinterest

Share This

Share This Post

Share this post with your followers!