Is your social media customer service failing? Would you like to know how to fix it?

Good customer service is vital to a business success and social media is becoming increasingly more popular when it comes to talking to companies. So it’s no surprise then that your social media customer service deserves some attention to get it right, but it can be easy to fail at it.

Luckily West have provided us with this handy infographic to help fix any issues you may have.

3 Ways Your Social Media Customer Service is FAILING and How to Fix It