Have you received a negative review on social media? Wondering how best to react without making things worse?
As a company that prides itself on the positive reviews we receive from our clients receiving our first ever negative one was a bit of a shock. Our initial reaction was to bash the customer on the head with a stick but in the end we decided that probably wasn’t the best way forward ;0).
Mark is the Founder and Managing Director of Red Website Design, a low cost web design and internet marketing company based in the UK.