Have you received a negative review on social media? Wondering how best to react without making things worse?

As a company that prides itself on the positive reviews we receive from our clients receiving our first ever negative one was a bit of a shock. Our initial reaction was to bash the customer on the head with a stick but in the end we decided that probably wasn’t the best way forward ;0).

We did a bit of research on how best to proceed and found this handy article written by K.I.S.S. We thought you guys might find it useful so we turned it into the infographic below.

6 Steps to Successfully Deal With Negative Reviews on Social Media