Have you ever had to deal with a negative review or social media comment? Want to learn how to positively respond to complaints and enhance your online reputation?

For many business owners negative reviews and social media comments can be common. Being able to hide behind a computer makes online users more vocal and less accountable for their actions.

But how do you respond to them? Can you turn their complaint into a positive experience and make your business look awesome at the same time?

Who Is Hosting This share some great examples in this infographic.

Dealing With Negative Reviews & Comments How to Turn Critics Into Fans