Are you looking for ways to improve customer retention? Want to know how social media can help you keep customers happy?

Branex share their guide to improving customer retention using social media in this infographic.

Here’s a quick summary:

  • Social listening
  • Reward active advocates
  • Focus on personalisation
  • Irresistible offers
  • Take advantage of social influencers
  • Speak the language of customers
  • Share at the right time

Check out the infographic for more detail.

7 Insanely Simple Ways to Improve Customer Retention Using Social Media [Infographic]