Are you looking for ways to improve your social media customer service? Need help handling customer complaints on social media?

Media Update share their tips for success in this infographic.

Here’s a quick summary:

  • Hire a clued-up social media manager
  • Believe in your brand identity and voice
  • Hold yourself accountable
  • Respond quickly and appropriately
  • Know when to take the conversation offline
  • Monitor conversations about your brand online
  • Respond with humour

Check out the infographic for more detail.

7 Steps to Successfully Handle Customer Complaints on Social Media [Infographic]