Do you use Facebook Messenger to support your customers? Want to ensure your Facebook messages are sent in a professional way?

Facebook share their guide to Messenger etiquette in this infographic.

Here’s a quick summary:

  • Hone your tone
  • Keep it concise, but not too concise
  • Don’t multi-message
  • Share with care
  • Know your audience
  • Don’t leave them hanging
  • Abide by the quick reply
  • Give up the ghosting
  • Practice good exit-quette
  • Sign off in style

Check out the infographic for more detail.