Are you considering offering a dedicated customer service channel on social media? Want to learn how to meet customer expectations on social media and build brand loyalty?

Call Centre Hosting share their tips for social media customer service success in this infographic.

Here’s a quick summary:

  • Respond faster
  • Be proactive
  • Personalised services
  • Empathise with customers
  • Don’t always auto-respond
  • Stick to the right channel
  • Take things online
  • Maintain consistency

Check out the infographic for more detail.

A Beginners Guide to a 5 Star Social Media Customer Service Strategy [Infographic]