Has your small business received a negative review online? Want to know how to respond and turn it into a positive experience for you and your customer?

Fundera share their guide to handling online reviews in this infographic.

Here’s who makes their list:

  • Faker Frankie
  • Repeating Rhonda
  • Dramatic Danny
  • Illustrative Ian
  • Forthright Felicia
  • Confused Camille
  • Influencer Ivy
  • Wanting William

Check out the infographic for more detail.