Would you like to use social media to improve your online reputation? Want to know how to tactfully jump into conversations online?

Salesforce share their guide for beginners in this infographic.

They start by defining the following terms to help you understand the basics:

  • Social media listening
  • Social media monitoring
  • Social media analytics
  • Social media intelligence
  • Social media management

Check out the infographic for more detail.

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A Beginners Guide to Utilising Social Media Monitoring to Improve Your Reputation [Infographic]